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📋 Policy Overview

Shop confidently with our simple return policy

If your received product is damaged, defective, wrong, or not as described, you may request a return or refund within the eligible return period. All claims must be submitted with valid order information and product condition proof.

Return Window

Return requests should be submitted within the allowed period after receiving the product. The product must be unused, undamaged, and in original packaging.

⏱️ Request quickly after delivery

Important Return Conditions

Before sending a return request, make sure your product meets the return eligibility rules below.

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Original Packaging

Product should be returned with original box, tags, accessories, invoice, and all included items.

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Proof of Purchase

A valid invoice, order ID, or purchase confirmation is required for return or refund processing.

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Quality Check

Returned products will be inspected before refund, replacement, or exchange approval.

✅ Return Accepted

✓ Wrong product delivered to the customer.
✓ Product received damaged or broken.
✓ Product has manufacturing defect.
✓ Product does not match the description or image.
✓ Missing accessories or incomplete product package.

❌ Return Not Accepted

× Product damaged due to customer misuse.
× Product used, washed, altered, or repaired.
× Original packaging, invoice, tag, or accessories missing.
× Return request submitted after the allowed period.
× Change of mind after opening or using the product.

Return & Refund Process

Follow these simple steps to request a return, exchange, or refund.

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Contact Support

Contact our support team with your order ID, phone number, and issue details.

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Send Proof

Share clear photos or video of the product, package, and invoice.

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Inspection

Our team will review the claim and inspect the returned item if needed.

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Resolution

Eligible claims will be processed for replacement, exchange, or refund.

Refund Timeline

Refund time may vary based on payment method and verification status.

Payment Method	Refund Method	Processing Time	Status
Cash On Delivery	Mobile Banking / Bank Transfer	3 - 7 Working Days	Eligible
bKash / Nagad / Rocket	Same Mobile Wallet	2 - 5 Working Days	Fast Refund
Card Payment	Original Payment Source	5 - 10 Working Days	Bank Dependent
Exchange Request	Replacement Product	3 - 7 Working Days	Available

Frequently Asked Questions

Here are some common questions about our return and refund policy.

How many days do I have to request a return?

Return requests should be made as soon as possible after delivery. The exact return period may vary depending on product type and condition.

Can I return a product without an invoice?

A valid invoice, order ID, or purchase confirmation is required to verify your order and process the request.

Will I get a refund or replacement?

After inspection, eligible products may be replaced, exchanged, or refunded depending on product availability and issue type.

Who pays the return shipping charge?

If the issue is caused by wrong, damaged, or defective product delivery, support team will guide you about return shipping. For other cases, charges may depend on the situation.

Can I cancel my order before delivery?

Yes, you may request cancellation before the order is shipped. Once shipped, cancellation may not be possible.

Need help with a return?

Contact our support team with your order ID and product issue details. We will help you complete the return or refund process smoothly.

📞 Call Support ✉️ Email Us

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Return & Refund Policy